Support Software
The following software can be utilized to contact School Dynamics customer support or can allow a support technician to remotely assist your needs.
| Software | Download |
|---|---|
| VLC Media PlayerA versatile media player that is required for viewing video help clips (as of version 2.5.1). | Get it |
| Communication Software | |
| AOL Instant MessengerAn online chat client developed by American Online. | Get it |
| Microsoft MessengerAn online chat client developed by Microsoft. | Get it |
| Yahoo! MessengerAn online chat client developed by Yahoo! | Get it |
| Remote Assistance | |
| VNCVirtual Network Computing, which allows a support technician to see your screen and remotely assist. | Get it |
| School Dynamics Help DeskA turn-key package designed to install a version of VNC (see above) and automatically connect to School Dynamics servers for assistance. | Get it |
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Instant Messaging
On-line Messenger Support is the prefered method of support and is available Monday through Thursday from 8:00 AM to 5:30 PM and Fridays from 8:00 AM - 5:00 PM, EST.
Don't have a computer with an Instant Messenger client? Try AOL's AIM Express.
Screen Names
The following are lists of screen names for various IM clients:
Technical Support
- AIM: SDShelp
- MSN: schooldynamics @hotmail.com
- Yahoo!: sds_help
- Skype: sds_help
Financial Support
- AIM: sdsfinancehelp
- MSN: sdsfinance @hotmail.com
- Skype: sdsfinance