Contact Support
Support is available Monday through Thursday from 8:00 AM to 5:30 PM and Fridays from 8:00 AM to 5:00 PM, EST.
Online Support
Receive answers quickly and easily via our online options.
| Option | Pricing |
|---|---|
| Instant Messenger | Unlimited support included with the monthly support fee |
| Skype | Unlimited support included with the monthly support fee |
| Email Support | Free (response within 24 business hours) |
| Remote Assistance | Remote assistance is available via VNC or SD Help Desk. |
Phone Support
The monthly support fee includes 2 hours of phone support each month. Additional hours are billed on a quarter-hour basis.
| Support For | Phone Numbers |
|---|---|
| All Products | (877) 265-8747 |
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Screen Names
The following are lists of screen names for various IM clients:
Technical Support
- AIM: SDShelp
- MSN: schooldynamics @hotmail.com
- Yahoo!: sds_help
- Skype: sds_help
Financial Support
- AIM: sdsfinancehelp
- MSN: sdsfinance @hotmail.com
- Skype: sdsfinance